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Account Settings

Setting Up MAX On Call
MAX On Call allows you to configure a phone number residents can call after hours for maintenance emergencies. This n...
Forward RingCentral Calls to MAX On-Call
f your team uses RingCentral to manage business communication, you can forward after-hours or emergency calls directl...
Forward Google Voice Calls to MAX On-Call
Setting Up Google Voice for MAX On-Call RoutingAudience: Customers who use Google Voice and want to forward calls to ...
MAX On Call - Managers
MAX On Call is a voice-enabled option that allows residents to submit maintenance issues 24/7 using a dedicated phone...
Chat Template Examples
This article provides examples of chat templates guiding maintenance troubleshooting. Sending troubleshooting i...
How to Update Company Information
The Company page in Account Settings will allow you to set your company's name, email address, phone number, and phys...
How to Change Notification Settings and Timezone
The notification page allows you to select which events will generate an email or text message notification. Here, yo...
How to Find and Edit the Resident Invite URL
The Resident Invite URL provides your company with a unique login portal for your Users, Vendors, and Residents. It a...
Emergency Contact Examples
When building Emergency Contact information using How to Set Emergency Contact Information, the following examples c...
How to Update Password and Contact Information
The User tab in Account Settings will allow you to change your Name, Email, Phone(s), and Password.   Step 1: Click C...
Using Chat Templates
Chat Templates can be an extremely effective and efficient way to use in messaging with various parties in Meld Chat....
User Roles and Permissions
  Default Roles Property Meld has 3 default permissions: Admin, Agent, and Maintenance. These permissions typically w...
Update Account Subscription Credit Card
Property Meld allows you to easily update your credit card on file associated with your subscription.   Step 1: Click...
Managing Resident Announcements
Property Managers are able to create and edit an announcement that appears as a banner across the top of the page whe...
How to Submit Feedback & View Future Features for Property Meld
  Property Meld is always being developed to be the maintenance platform for your needs. If you feel like your needs ...
How to Disable/ Enable Resident Weekend Appointment Requests
This article provides a step-by-step guide to our weekend scheduling feature, allowing you to choose if residents can...
White Labeling
White Labeling enables you, as a property manager, to promote your company’s branding to your owners and residents.  ...
How to Set Emergency Contact Information
Setting Emergency Contact information is recommended to provide your Residents with the specific emergency handling p...
Global Resident Presence Required Settings
The Resident Presence Required option changes how a meld is scheduled. If selected, the resident will select scheduli...
Using Emergency Screening with MAX™
Property Meld’s Emergency Screening settings, powered by MAX™, help you take full control of how emergency maintenanc...
MAX On-Call - Managers
Meet MAX On-Call: Maintenance Requests, Now by PhoneMAX On-Call is a voice-based assistant that allows residents to r...