Setting Emergency Contact information is recommended to provide your Residents with the specific emergency handling protocol or specific information to be shared prior to the Resident creating a Meld Request. This information can include what constitutes an emergency, emergency contacts, and charge implications for non-emergencies.
Step 1:
Click company name in upper right corner, and then click Account Settings.
Step 2:
Click Company card to open Company Settings.
Step 4:
Enter the Emergency Contact Information to be displayed to the Resident.
NOTE: Verify the Provide residents a link to this information box is checked, this will ensure residents will be able to see the Emergency Contact information.
The following steps are how a resident will view the Emergency Contact information. If an Emergency Contact information is enabled, residents will see a message at the top of their screen.
While creating a New Meld, Click If this is an emergency, please click here to view the information.
The Emergency contact information will be displayed in a new window.