f your team uses RingCentral to manage business communication, you can forward after-hours or emergency calls directly to your MAX On-Call number provided by Property Meld. This ensures your residents and vendors can reach the correct on-call staff without using personal phone numbers.
Follow the steps below to set up call forwarding from RingCentral to your MAX On-Call line.
Step 1: Sign in to the RingCentral Admin Portal
Navigate to https://service.ringcentral.com
Sign in with your admin or user credentials
From the dropdown in the upper-right corner, select either Admin Portal or My Extension, depending on your role
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Step 2: Set Up Call Forwarding Rules
For Individual Users
Click My Extension
Go to the Settings tab
Expand the Call Handling & Forwarding section
Under Forward Calls, click + Add Rule
Name the rule something like "MAX On-Call Forwarding"
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Choose when the rule should apply, such as:
After business hours (e.g., 5:00 PM to 8:00 AM)
Specific days of the week
Date ranges or holidays (if applicable)
In the Then section, select Forward to
Add your MAX On-Call phone number provided by Property Meld
Choose whether to ring numbers sequentially or simultaneously
Click Save
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For Admins Managing User or Department Lines
From the Admin Portal, go to the Users tab
Click on the user or department you want to edit
Navigate to the Call Handling & Forwarding section
Click + Add Rule and configure the forwarding schedule and number as described above
Click Save
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Step 3: Confirm Routing with a Test Call
We recommend placing a test call outside of business hours to ensure the rule is working as expected. Be sure to test:
After-hours to confirm the call forwards to your MAX On-Call number
During regular business hours to confirm calls are not forwarded
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Step 4 (Optional): Block Unwanted or Spam Calls
To reduce spam or robocalls reaching your on-call team, you can manage blocked numbers within RingCentral.
From the user or admin Phone settings, click Blocked Numbers
Add known spam numbers or area codes to the blocked list
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Enable the following as needed:
Block Robocalls
Block Calls from Pay Phones
Customize the blocked call message (Default or Mailbox Full)
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For more details, visit our article: Manage Blocked Numbers in RingCentral.
Frequently Asked Questions
What happens if the MAX On-Call number is busy?
Calls will follow your RingCentral failover settings. You can choose to route them to voicemail or an alternate number.
Can I route different property groups to different MAX numbers?
Yes. You can create multiple call rules based on time of day, caller ID, or called number, and direct each to a specific MAX On-Call line.