MAX On-Call allows you to configure a phone number residents can call after hours for maintenance emergencies. This number routes through MAX On-Call to ensure urgent issues are handled quickly and efficiently.
Follow the steps below to get started
Step 1: Navigate to Account Settings
In the top-right corner of Property Meld, click your profile icon.
From the dropdown menu, select Account Settings.
Step 2: Access MAX On-Call Setup
On the Account Settings page, scroll to the Communication section.
Click the MAX On-Call tile.
Click the blue + Set up button.
Step 3: Select a Phone Number
Enter your preferred area code (e.g.,
605).Click the dropdown menu to view available numbers in that area code.
Choose a number from the list and click Save.
Step 4: Redirect Your Main Line
You’ll now see the new MAX On-Call number listed. Next, log into your phone system and configure your maintenance menu to forward to this number.
Make sure caller ID is preserved when forwarding.
Follow the Google Voice or Dialpad setup guide if applicable.
Click Next to proceed.
Step 5: Run a Test
Enter your main phone number.
If your phone system has a menu, select the correct menu option (if needed).
Click Run Test to verify routing is successful.
What’s Next?
Once the test completes successfully, your MAX On-Call line is active. Residents will now be routed through MAX for any emergency calls made outside business hours.