How to Create Property Level Melds

Multi-unit managers can now create Melds for communal spaces, or the property at large. Green water in the pool, burnt out lights in the hallway, or a broken main entry door are all examples of how to utilize property-level Melds at your multi-unit properties.

Click here to watch the interactive video.

Creating a New Property Level Meld

Step 1:

Click Create Meld.

Step 2:

Select Entire Property under Meld Location Type.

Step 3:

Enter the remainder of your maintenance request information with the following guidance:

• Property (Required) - Select Property that needs the maintenance work. 
• Location (Required) - The area that needs work to be done in the unit (e.g. Common Area, Pool, Hallway, etc.).
• Brief Description (Required) - This title will be displayed in any Meld list.
• Priority (Default: Low) - As Property Manager you can also select High or Medium depends on the emergency or based on your maintenance process. 
• Category (Required) - The category that this issue falls under (e.g. Exterior, Landscaping, Pool, etc.).
• Maintenance - Select the Vendor or Internal Maintenance to assign the Meld.  A notification will be sent to the assignee.
• Due Date - Specify a Due Date for this Meld. Utilized through filtering. Refer to How to Customize Filters and Dashboard for additional instruction on how to set up filters.

Click Create Meld.