If your account is participating in the TrueCost open beta, coordinators may occasionally see an in-app CSAT survey after approving a bill.
This survey is used to collect feedback about the TrueCost experience while the feature is still in open beta. Responses are optional, but they help the Property Meld team understand what is working well and where improvements may be needed.
1. What is the in-app CSAT survey?
CSAT stands for Customer Satisfaction.
The in-app CSAT survey is a short feedback prompt that may appear for coordinators after approving a bill in TrueCost. It is designed to gather quick feedback about your experience using TrueCost during the open beta.
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2. Why am I seeing this survey?
You are seeing this survey because your account is part of the TrueCost open beta and you are approving bills through the TrueCost workflow.
Feedback collected during the open beta helps Property Meld evaluate the experience, identify areas of confusion, and make improvements before broader release.
3. How often will the survey appear?
The survey may first appear after a coordinator approves a bill in TrueCost.
After the first survey appears, it may continue to appear approximately every 20 days for up to one year while the open beta feedback period is active.
4. Do I have to respond to the survey?
No. Survey responses are optional.
You can complete the survey if you would like to share feedback, or dismiss it if you do not want to respond at that time.
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5. Who will see the survey?
The survey is intended for coordinators using TrueCost during the open beta.
It appears in-app after bill approval activity, so not every user on the account may see the survey. It is tied specifically to coordinator activity within the TrueCost open beta experience.
6. Why is Property Meld collecting this feedback?
TrueCost is currently in open beta, and feedback is an important part of improving the feature.
Survey responses help the Property Meld team better understand the coordinator experience, including what feels clear, what may need refinement, and where additional guidance may be helpful.