Summary
Magic Link gives residents a quick, password-free way to access their Property Meld account. Instead of logging in with a username and password, residents can request a secure link that is sent directly to their email. Clicking this link signs them in instantly.
Magic Link becomes available on December 1, 2025.
Who This Is For
Residents who want a fast and simple way to login without using a password, and property management teams who want to reduce login friction and support requests.
How It Works
Residents can access their Property Meld account using Magic Link in two ways:
Requesting access from the login page
Residents choose Request Resident Access, receive a Magic Link email, and click the link to sign in.Using a fresh Magic Link sent with each Meld update
When a Meld is updated, such as a new chat message or scheduling change, the resident receives an email with a fresh Magic Link that opens directly to the updated page.
Note: Magic Links will expire after 7 days.
How Residents Request and Use a Magic Link
Step 1: Go to the login page
On the Property Meld login page, select Request Resident Access.
Step 2: Enter your email
Enter the email address associated with your resident account, submit the request, and you should see the screen shown below.
Step 3: Open the Magic Link email
Look for an email containing your Magic Access Link.
Step 4: Click to sign in
Select the button or link in the email to log directly into your account. From here, you can submit new Melds, review updates, or continue any active conversations.
Automatic Access Through Update Emails
Any time a Meld is updated, residents receive an email with the latest information and a fresh Magic Link. Clicking this link takes them straight to the updated Meld page.
Troubleshooting
I did not receive the email
Make sure you entered the correct email address.
Check your spam or junk folder.
If nothing arrives, contact your property management team to confirm which email is connected to your resident profile.
The link opens the wrong page
Be sure to use the most recent email. Update emails always contain a new Magic Link tied to the latest activity.