Respond to a resident's request for an invite

Residents who don't have a Property Meld account can ask your company for one from your company's resident invite link. Each request waits under Residents until someone on your team invites the resident or deletes the request.

• Who this is for: Property Manager, Leasing and Office Staff
• Applies to: All customers
• Access needed: your role must be able to see Residents. To change the invite link, your role must be able to edit company settings.
• Why it matters: residents who join Property Meld can submit and follow their own maintenance requests.

Where do residents ask for an invite?

Your company has its own resident invite link. To see or change it:

1. Click your profile button in the upper right. Under Account Options, click Account Settings.
2. Click the Company card. Company Settings opens.
3. Find Resident Invite URL: "Manage the URL that your residents use to access Property Meld." It shows "Residents can request invites at" and your link.
4. To change the end of the link, type it in the field and click Save Changes. Any old links still work.

Share this link with residents. When a resident opens it:

1. They click Request resident access.
2. In Request resident access, they enter First name, Last name, Email, and Street address.
3. They click Continue.

The form reads "We will email you a secure login link. If you haven't been invited yet, we'll contact" your company "to send one. Already know your password? Log in here."

What the resident sees after they continue: Invite requested! and "We have contacted your property manager, and you should receive an invite soon at the email address you specified."

If that email already belongs to a resident with an account at your company, Property Meld emails them a login link instead of creating a request.

Residents must use your company's link. The Request resident access link on the main Property Meld login page does not create a request. It only emails a login link to residents who already have an account.

When a request comes in, staff get an email, if that notification is on for them.

How do I invite the resident?

The resident must already be on a unit in Property Meld before you can invite them.

1. Click Residents in the left menu, then click Requests. The Resident Invite Requests page lists each pending request. The columns are Name, Email, Address, and Actions.
2. Click Send invitation next to the request. Invite Resident opens.
3. Under Pick a resident:, choose the matching resident. The window also shows Selected resident:. Only residents without an account are listed. Property Meld may suggest a match with the same name. If you can't find them, the window reads "Can't find this person in your list? If you're sure they're one of yours, click here to add them."
4. Click Invite. To go back without inviting, click Cancel.

The resident gets an email titled "Welcome to Property Meld!" and the request leaves the list.

If the resident is not in Property Meld yet, you can add them from the request in Invite Resident.

How do I delete a request?

1. Click Residents, then Requests.
2. Click Delete request next to the request.
3. In Delete Invite Request, which asks "Are you sure you want to deny the request from" the resident, click Yes. To keep the request, click No.

The row leaves the list. There is no success message. The resident is not told, and they can send a new request.

Limitations and things to know

• Inviting a resident does not add them to a unit. Add them to a unit first.
• If your account syncs residents from a property management system, some integrations can invite synced residents automatically.