Property managers can communicate directly with owners on a Meld using the Property Meld chat feature. When a property manager uses the chat feature to send directly or include the owner in a message, the owner will receive an email notification, a notification within Owner Hub , and/ or a text message.
Please refer to the following notes and conditions related to owner notifications.
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The owner must exist and be assigned to the unit associated with the Meld.
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Messages to an owner discussed below are independent of the owner email notifications configured and used in How to Customize owner Email Notifications.
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All messages sent to the owner include the Meld title or brief description.
Step 1:
Click on the particular Meld that you wish to communicate with the owner on.
Step 2:
Navigate to Chat area, then click on the dropdown highlighted below next to Send to Manager, Owners and select Managers, Owners.
Enter a new message and click Send to send the message to the owner(s) listed.
Based on the specific owner notification settings, the owner can respond from either email and/or text message and all reply messages will be displayed in the Meld Chat.