Assigning Melds with Perfect Decision Assignment Recommendations

Introducing Perfect Decision Assignment Recommendations: a smarter, faster way to assign work. This powerful feature equips coordinators with data-driven insights to make the best assignment decisions every time. By tapping into industry-benchmarked data, Property Meld intelligently recommends the right vendor or technician for the job, and this can help to boost efficiencies, reduce delays, and ultimately improve your bottom line.

NOTE: Perfect Decision assignment is a feature that is exclusive to customers that have upgraded to the Property Meld Ops (Operations) Plan.

To learn more about what our Ops plan offers, click the following link: Property Meld Ops Plan Information.

 

How to Make a Perfect Decision Assignment
 

Step 1:

Open any unassigned Meld.


Step 2:

Click Assign.


Step 3:

If recommendations are available, review the suggested options and make your assignment.

How Recommendations Are Made in Property Meld 

When assigning a Meld, our system automatically recommends the best technician(s), vendor(s) based on a ranking algorithm that evaluates recent performance. Here's what goes into the decision:


Recommendation Criteria

To be considered for recommendation, a technician or vendor must:

• Be part of the Meld’s property group

• Not be marked as “Not Assignable”

• Have completed several jobs recently in the same category (e.g., HVAC)

Metrics on the Recommendation Cards

• Median Repair Time

• Resident Satisfaction Score

• Completed Melds for Meld Category
  
  

Resident Churn Risk Alerts

Perfect Decision assignment recommendations include proactive alerts when a resident on the Meld shows signs of potential lease churn. When triggered, the system automatically prioritizes the resident experience by adjusting recommendation logic, avoiding vendors or technicians with lower satisfaction scores based on identifiable behavioral patterns. This enhancement helps you stay one step ahead in preserving resident satisfaction and retention.

Behind the Scenes: What Makes These Recommendations So Smart?

While the metrics on the recommendation cards are front and center, there’s a lot happening under the hood to make each assignment recommendation feel effortless and intelligent.

Here are a few things worth knowing:

1. Category-Specific Calculations
   Recommendations are weighted based on the specific Meld category (e.g., Appliances vs. HVAC), ensuring you're selecting vendors or techs with proven experience in that particular type of repair, not just overall performance.

2. Time-Bound Performance
   Only recent performance data is factored in (typically the past 6 months). This ensures vendors or techs with upward or downward trends are evaluated accordingly. It’s not about who was great last year, it’s about who’s great right now.

3. Dynamic Adjustments for At-Risk Residents
   When churn risk is detected, the system dynamically adjusts recommendation logic to prioritize vendors or technicians with faster repair times and higher satisfaction scores. These smart recalibrations happen automatically, ensuring the resident experience is protected without requiring manual intervention.