Vendor Notifications
As a vendor using Property Meld, staying informed about your assigned work is important. The notification system helps keep you updated on key maintenance events, scheduling activity, and communication related to your work orders. Below is a breakdown of each notification type, how it is delivered, and what it means.
Vendor Invite
Delivery Method:
Vendor Email: ✅
Vendor Text: ❌
You’ll receive this notification when you are invited to Property Meld as a vendor. It gives you access to the platform so you can begin managing assigned work.
Meld Assigned
Delivery Method:
Vendor Email: ✅
Vendor Text: ✅
You’ll receive this notification when a maintenance request is assigned to you. It lets you know that a new repair has been sent your way and is ready for review.
Resident Requested Cancellation
Delivery Method:
Vendor Email: ✅
Vendor Text: ❌
You’ll receive this notification when a resident requests that a maintenance request be canceled. It helps keep you informed of a possible change before work moves forward.
Meld Canceled by Manager
Delivery Method:
Vendor Email: ✅
Vendor Text: ❌
You’ll receive this notification when a manager cancels the maintenance request. It lets you know that the repair will no longer move forward.
Meld Unassigned or Reassigned by Manager
Delivery Method:
Vendor Email: ✅
Vendor Text: ❌
You’ll receive this notification when a manager removes the maintenance request from your account or reassigns it to another vendor. It keeps you informed of changes to responsibility for the repair.
Vendor No Accept (48H)
Delivery Method:
Vendor Email: ✅
Vendor Text: ❌
You’ll receive this notification if a maintenance request has not been accepted within 48 hours. It serves as a reminder that action is still needed on the request.
Appt Confirmed
Delivery Method:
Vendor Email: ✅
Vendor Text: ❌
You’ll receive this notification when an appointment date and time has been confirmed. It helps keep everyone aligned on when the repair is scheduled to take place.
Appt Reminder (24H, 1H)
Delivery Method:
Vendor Email: ✅
Vendor Text: ❌
You’ll receive this notification before the scheduled appointment as a reminder. It helps you prepare for the upcoming visit and stay on schedule.
Is Repair Completed? (2H After Scheduled Time)
Delivery Method:
Vendor Email: ✅
Vendor Text: ✅
You’ll receive this notification after the scheduled appointment time if the repair has not yet been marked complete. It serves as a reminder to update the maintenance request if the work has been finished.
Is Repair Completed? (24H Later)
Delivery Method:
Vendor Email: ✅
Vendor Text: ✅
You’ll receive this notification if the repair is still not marked complete 24 hours later. It is a follow-up reminder to update the request status if the work has been completed.
Chat Message
Delivery Method:
Vendor Email: ✅
Vendor Text: ✅
You’ll receive this notification when a new chat message is added to the maintenance request. It helps you stay up to date on communication related to the repair.
Sharing Photo (if selected to share)
Delivery Method:
Vendor Email: ✅
Vendor Text: ❌
You’ll receive this notification when a photo is shared on the maintenance request and made visible to you. It helps keep you informed when visual updates are added.
Request Updates/Changes to Invoice (Manager to Vendor)
Delivery Method:
Vendor Email: ✅
Vendor Text: ❌
You’ll receive this notification when a manager requests updates or changes to an invoice. It lets you know that additional review or edits are needed before the invoice can move forward.
Estimate Request from Manager
Delivery Method:
Vendor Email: ✅
Vendor Text: ❌
You’ll receive this notification when a manager requests an estimate. It lets you know that pricing information is needed before work can proceed or be approved.