As a resident using Property Meld, you will receive various notifications to keep you informed about maintenance requests and other important updates. These notifications can be sent via email, text, or both, depending on the type of notification and your preferences.
Unregistered Residents:
Will only receive a Meld Scheduled notification if the scheduled Meld has “Resident Presence Required”. No other Meld-related notifications will be sent to unregistered residents.
If a Meld is scheduled with “Resident Presence Not Required”, unregistered residents will not receive any notifications.
Notification Types and Delivery Methods
Resident Invite
Delivery Method:
- Resident Email: ✅
- Resident Text: ❌
You’ll receive this notification when you are invited into a maintenance request. It gives you access to the request so you can view updates and participate in communication related to the repair.
New Meld Generated
Delivery Method:
- Resident Email: ✅
- Resident Text: ✅
You’ll receive this notification when a new maintenance request is created. It confirms that your request has been submitted and that the repair process has started.
Meld Assigned
Delivery Method:
- Resident Email: ✅
- Resident Text: ❌
You’ll receive this notification when your maintenance request is assigned to a vendor. It lets you know that a technician or vendor has been selected for the repair.
Meld Canceled by Manager
Delivery Method:
- Resident Email: ✅
- Resident Text: ❌
You’ll receive this notification if a manager cancels the maintenance request. It lets you know that the request will no longer move forward.
Vendor Schedule Attempt
Delivery Method:
- Resident Email: ✅
- Resident Text: ✅
You’ll receive this notification when a vendor attempts to contact you to schedule the repair. It helps keep you informed that scheduling is in progress and that a response may be needed from you.
Appointment Confirmed
Delivery Method:
- Resident Email: ✅
- Resident Text: ✅
You’ll receive this notification when a repair appointment has been confirmed. It keeps you informed of the scheduled date and time for the visit.
Appointment Reminder (24H, 1H)
Delivery Method:
- Resident Email: ✅
- Resident Text: ❌
You’ll receive this notification before your scheduled appointment as a reminder. It helps you prepare for the upcoming visit and reduces the chance of a missed appointment.
Repair Completion
Delivery Method:
- Resident Email: ✅
- Resident Text: ❌
You’ll receive this notification when the repair has been marked complete. It lets you know that the work has been finished.
Feedback on Repair
Delivery Method:
- Resident Email: ✅
- Resident Text: ❌
You’ll receive this notification after the repair is completed, inviting you to share feedback about your experience. It gives you an opportunity to let your property manager know how the repair went.
Chat Messages
Delivery Method:
- Resident Email: ✅
- Resident Text: ✅
You’ll receive this notification when a new chat message is added to your maintenance request. It helps you stay up to date on communication related to the repair.
Sharing Photos
Delivery Method:
- Resident Email: ✅
- Resident Text: ❌
You’ll receive this notification when photos are shared on your maintenance request. It keeps you informed when visual updates are added to the conversation.
Managing Your Notification Preferences
If you wish to customize the notifications you receive, follow these steps:
-
Log in to Your Property Meld Account
- Visit the Property Meld login page and enter your credentials.
-
Access Account Settings
- Click on your profile icon in the top right corner and select "Account Settings".
-
Update Notification Settings
- In the Account Settings page, navigate to "Notification Settings." Here, you can enable or disable text notifications based on your preferences.
-
Save Your Changes
- After making your changes, click "Save Changes" to update your notification preferences.
Need Assistance?
If you have any questions or encounter issues with your notifications, feel free to contact our support team via email at support@propertymeld.com.