Step 1: Click the , then select Reports from the drop down. Click the Work Logs report, then select the date range that you would like to see the work logs for.
Step 2: Find the email containing the report and click Download File.
Step 3: In the excel spreadsheet, click the triangle in the upper left hand corner, click Sort & Filter in the Editing section, then select Custom Sort from the dropdown.
Now, you can calculate time two ways:
Step 4a: Check the check box next to My data has headers then select Meld from the drop down. This will group the Meld ids together.
Step 5a: Highlight the cells in the Hours column associated with the meld id you want the total for, the sum will appear at the bottom of the page as the sum.
NOTE: Total hours for each technician with out Meld specific information can be found on the All Technicians report. For instructions on how to pull reports, refer to: Using Reports to Export Data.
Step 4b: Check the check box next to My data has headers then select Agent from the drop down. This will group the agents together.
Step 5a: Highlight the cells in the Hours column associated with the Agent you want the total for, the sum will appear at the bottom of the page.