Property Meld’s Emergency Screening settings, powered by MAX™, help you take full control of how emergency maintenance is handled. With intelligent screening and customizable workflows, you can reduce unnecessary disruptions and ensure residents with true emergencies get the immediate attention they need. MAX does the heavy lifting so your team can stay focused on what really matters.
How Emergency Screening Works
Step 1: Go to Account Settings
Navigate to your Account Settings. You’ll notice the page has a fresh, redesigned layout that makes it easier to find what you need, like Emergency Settings.
Step 2: Open Emergency Settings
Inside Account Settings, click into the Emergency card. This is where you’ll configure how MAX™ screens and routes emergency issues reported by residents.
Step 3: Review the Default Setting
By default, Emergency Screening is enabled with 911 Issues selected. If you have a separate emergency protocol you prefer to follow, you can choose to disable this feature, but it’s totally optional.
NOTE: Only users with an Admin user role can update these settings.
Step 4: Customize the Emergency Picklist
The Emergency Picklist controls which emergency types are visible to residents under the “Report an Emergency” button in MAX.
- Select all the emergency types you want shown.
- Some options will prompt residents to call 911 immediately.
Others will trigger triage questions to gather key info before routing the emergency.
Resident view from MAX of emergency options that have been selected by property manager from picklist.
Step 5: Choose Emergency Meld Behavior
Decide what happens once a resident reports an emergency in MAX:
- If you want a Meld created automatically, choose Submit Emergency Melds.
- If you prefer residents call an emergency phone number instead, select Do Not Submit Emergency Melds.
Step 6: Create Emergency Submission Message
Configure my emergency messaging for both staffed and unstaffed timeframes:
Step 7: Enable After Hours Escalations
Step 8: Set Your Business Hours
Configure the business hours for your management operations.
Step 9: Create After Hours Emergency Submission Message
Configure my emergency messaging for unstaffed timeframes:
Step 10: Save Your Settings
Once everything looks good, hit Save Changes to apply your changes.
Step 11: Monitor Emergencies in the Dashboard
After saving, you’ll notice two new features:
An “Emergency Melds” tracker appears at the top of your dashboard.
- A new “Emergency” filter option is added to your custom filters.
Step 12: Update Your Workflows (Recommended)
Review your current emergency-related workflows:
- If any workflows are using a “High” priority tag, consider updating them to use the new “Emergency” priority.
- Check your after-hours workflows and adjust any chat templates to reflect the updated process for emergencies.