Contacting Customer Support

  • Updated

We exist for one purpose: to serve and empower our Customers.

Have a question?  Our team will find an answer for you.

The Property Meld Customer Success Team is comprised of shared roles between Customer Onboarding and Support.  As a new Customer, you are assigned an onboarding lead to drive implementing Property Meld and inviting your Tenants.  As an existing Customer, there is a support team accessible through the following options to handle all of your support needs.

Support Procedure

Support Tickets and Live Chat are the two best ways to contact the Property Meld Customer Success Team:

Submit Support Ticket

You are able to submit a support ticket in two ways:

  1. Sending an email to support@propertymeld.com generates a support ticket.
  2. Clicking Support button in the lower-left of the Property Meld application.
    • Click Help
    • Click Submit a Question

We strive to respond within one working day, although our responses are often quicker.

Live Chat

Available by clicking Support button in the lower-left of the Property Meld application.

  • Click Help
  • Click Live Support

Live Chat is available Monday through Friday, 8 AM to 5 PM Mountain Time. 

Outside this availability, the use of the Support button will result in the generation of a support ticket.

NOTE:

We do not offer phone support. We've found the above methods to resolve support needs much more quickly and accurately.

Help Center

The Help Center is your go-to resource for "How to" Help Articles, Best Practices, Troubleshooting, What's New, and FAQ.  We are constantly updating the Help Center with the latest information to help you stay current with your Property Meld knowledge.  You are viewing the Help Center right now, but you can always navigate to the Help Center using help.propertymeld.com.

Searching on the Help Center Knowledge Base is an easy way to find keywords and help articles of interest.

What's New

What's New or Updated is a section in the Help Center dedicated to providing an overview of product releases and knowledge sharing. 

Depending on the impact of the feature, we will send an email highlighting the new or updated features.

System Status

Please check status.propertymeld.com for known outages or scheduled maintenance downtime.

 

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