1. What is Property Meld?
- Property Meld is a platform that allows you to submit and manage maintenance requests for your rental property. It provides a streamlined process for requesting repairs, scheduling appointments, and communicating with your Property Manager and maintenance personnel.
2. How do I submit a Meld (maintenance request)?
- Log In: Access your Property Meld account.
- Create a New Meld: Click on "+ New Meld" and enter the required details, including a brief description, address, category, and any related information.
- Submit: Click "Create" to send your request to your Property Manager for review.
3. How can I update my requested appointment windows?
- Access the Meld: Go to your Meld and click "Change" beneath "Requested Appointment Time."
- Select New Windows: Choose your new appointment windows and click "Save."
- Note: The Vendor will not be notified automatically. Use the Chat feature to inform them of your updated availability.
4. How do I upload photos or documents to a Meld?
- Select the Meld: Open the specific Meld you wish to update.
- Upload Files: Click on the "CLICK, TOUCH, OR DRAG AND DROP TO UPLOAD" field at the bottom of the Meld card. On mobile devices, this will open your camera or file explorer.
- View Uploaded Files: The uploaded photos or documents will appear in the Photos section of the Meld card.
5. How do I review a completed Meld?
- Open Review Email: After a Meld is completed, you will receive a review request email with the subject line “How did we do?” Click "Review Meld" in the email.
- Submit Review: In the Review Meld window, select a rating, optionally add comments, and click "Save."
- Edit Review: You can change your review at any time by navigating to the Meld, clicking the three-dot icon, and selecting "Review Meld."
6. How do I cancel a Meld request?
- Select the Meld: Open the Meld you want to cancel.
- Request Cancellation: Click the three-dot icon and select "Request Cancellation."
- Provide Reason: Enter a reason for the cancellation and submit your request. You will be notified once your cancellation request is approved or denied.
7. What should I do if I receive a notification about additional appointment windows?
- Via Text: Reply to the text with the number corresponding to the date and time that works for you. You will receive a confirmation that the Meld is now scheduled.
- In-App: Click "SCHEDULE" to view suggested appointment windows, select one, and click "SAVE." If needed, click "REQUEST MORE AVAILABILITY" to suggest additional times.
8. How can I communicate with my Property Manager or Vendor?
- Chat: Use the Chat feature within the Meld to send messages to your Property Manager or Vendor.
- Notifications: You will be notified when you receive a new chat message and can respond directly from the notification or within the Chat tab of the Meld.
9. How do I manage my notification preferences?
- Account Settings: Go to your Account Settings to update your text and email notification preferences.
10. What integrations does Property Meld have?
- Property Meld may integrate with platforms like GatherKudos and Grade Us, which might prompt additional review requests on other platforms.