The communication capabilities are one of the most valued features of Property Meld. This article will provide an overview of how to communicate via email and text messaging for each of the primary user roles.
- External Maintenance - Vendor User Role
IMPORTANT
When working with a Meld, there are numerous email and text notifications that are sent to many of the user roles listed above. These various notifications can be managed using How to Adjust Notifications. However, there are only specific scenarios where the user can reply directly to an email or text message allowing reply content to be included in the Chat messaging discussed in this article.
Generally, the user can only "reply directly" to an email or text message if that message notification requires an action (ex. responded to picking a time) or is the result of a comment left on the Meld. The following screenshots demonstrate the content of a message that makes it clear when "replying directly" is allowed.
Email Message - Direct Reply NOT Allowed
Email Message - Direct Reply Allowed
Text Message - Direct Reply NOT Allowed
Text Message - Direct Reply Allowed
As a Vendor
Step 1:
From a Meld, click Chat.
Step 2:
It is highly recommended to select the recipient of the message before entering the new message.
- SEND MESSAGE TO Options
- Managers, Vendors, and Tenants
- Managers and Vendors
Step 3:
Enter a new message.
Refer to the Will be seen by a caption which provides an explicit list of actual users that will be notified.
Step 4:
Click SEND MESSAGE TO.
Step 5:
From the Meld Information tab, you can also click SEND MESSAGE which will take you to the Chat tab.
