You can easily communicate important updates or instructions by posting messages at the top of your Resident, Association Homeowner, or Owner Online Portals. This allows you to keep residents, association homeowners, and rental property owners informed. Multiple messages can be posted, and you can tailor them to specific properties, groups, or portfolios. Each message can be up to 1,000 characters in length, ensuring concise and clear communication.
NOTE: Messages can take up to 30 minutes to appear in the Resident Online Portal and the Owner Portal.
Step 1:
Click your name at the top right corner of your database, then click General Settings.
Step 2:
Under Communication, click Bulk Portal Communication Settings.
Step 3:
Click Edit, then click Enable and Add Another Message.
Step 4:
Select whether this message should appear in the Tenant/Homeowner Portal (for tenants and association homeowners), the Owner Portal (for owners whose rentals you manage), or both.
Step 5:
Select which properties, property groups, or portfolios this message should appear on. Leave this field blank if the message should apply to all properties.
Step 6:
Enter the message or instructions you wish to appear in the portal.
Step 7:
If desired, click Add Another Message, and repeat steps 4-6 for each unique message.
NOTE: You can post multiple messages to the same portal. Each message will appear as a separate banner.
Step 8:
When done, click Save. The message will appear at the top of the selected portal as a banner.