Tech Utilization:
Maintenance Technician Utilization is a key metric that measures the percentage of a technician’s working hours that are spent on billable tasks. It helps property managers understand how efficiently their technicians are being utilized. For example, if a technician works 40 hours in a week but only logs 30 hours on tasks, their utilization rate is 75%. Improving technician utilization can lead to increased productivity and better operational efficiency.
Introducing Scheduler 2.0:
Scheduling 2.0 is a redesigned scheduling tool aimed at enhancing technician efficiency, especially for in-house teams. This tool includes features like:
- Drag-and-drop scheduling
- Multi-appointment handling to manage jobs requiring multiple visits
- Calendar integrations (Google and Outlook), allowing external events and appointments to sync seamlessly
True Availability:
Scheduling 2.0 ensures that technician availability is accurately reflected without needing to cross-check multiple calendars. This feature helps in planning jobs that require follow-ups without overwriting previous appointments.
Routing Efficiency:
To optimize technician routes, Scheduling 2.0 helps reduce unnecessary mileage by visualizing technician routes and ensuring nearby jobs are grouped effectively, saving time and fuel.
Recommendations:
The system offers smart recommendations based on various factors such as:
- Proximity to the next job
- Job priority
- Resident availability
These recommendations help coordinators make informed scheduling decisions, speeding up their workflow without taking full control.