Got a question or need a helping hand? Our Customer Support Team is ready and excited to assist! Whether you're just joining the Property Meld family or you're a seasoned pro with a few questions, we've got your back!
How to Reach Us
Our friendly Property Meld Customer Support Team is here to help with any support needs you might have. Here's how to get in touch:
Submit a Support Ticket
You can submit a ticket in two easy ways:
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Email Us Directly
Shoot an email to support@propertymeld.com, and we'll instantly create a support ticket for you! -
Submit a Ticket Within the App
Click on the Support widget in the bottom-left corner of the Property Meld app and select "Create Support Ticket."
We aim to get back to you within one business day—but don’t be surprised if you hear from us sooner!
Live Chat for Quick Help
Need help in a jiffy? Our live chat is the way to go:
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Access Live Chat
Just click the Support widget in the app and select "Talk to Support" to start chatting with a real human (not a robot!).
Live chat is available Monday to Friday, from 8 AM to 5 PM Mountain Time. If you reach out after hours, we'll turn your message into a support ticket, and you’ll hear back from us ASAP. You can also get instant suggestions from our Meld Bot!
Heads Up on Phone Support
We don’t offer phone support—but that’s because we’ve found that emails, tickets, and live chat let us solve your problems faster and better!
Dive Into the Help Center
The Help Center is your treasure trove for everything Property Meld. Here’s what you’ll find:
- How-To Articles
- Best Practices
- Troubleshooting Guides
- FAQs
You're already here, but anytime you need, you can visit help.propertymeld.com and use the search bar to find answers in a snap!
Stay in the Loop with What's New
Don't miss a beat! Check out our "What's New" section in the Help Center for all the latest features and updates. When something big drops, we might even send you an email with the highlights!
System Status Updates
Wondering if there’s a known issue or maintenance going on? Head over to our system status page at status.propertymeld.com to get the latest info.
We’re here to make your Property Meld experience the best it can be!