Contacting Customer Support*

  • Updated

Have a question or need assistance? Our Customer Support Team is here to help! Whether you’re a new customer just getting started or an existing customer with support needs, we have you covered.

How to Contact Us

The Property Meld Customer Support Team handles both onboarding and ongoing support. Here’s how you can reach out for assistance:

Submit a Support Ticket

You can submit a support ticket through either of these methods:

  1. Email Us Directly

  2. Submit a Ticket Within the App

    • In the Property Meld application, click the Support widget   located in the lower-left corner and then click Create Support Ticket.

Our goal is to respond within one business day, but we often reply even faster.

Use Live Chat

For immediate assistance during business hours, you can use our live chat feature:

  1. Access Live Chat
    • In the Property Meld application, click the Support widget   located in the lower-left corner.
    • Select Talk to Support to initiate a chat with a representative.

Live chat is available Monday through Friday, from 8 AM to 5 PM Mountain Time. If you contact us outside these hours, a support ticket will be generated, and we’ll respond as soon as possible. You can also type your message, and our Meld Bot will offer instant suggestions based on your inquiry.

Note on Phone Support

Please note that we do not offer phone support. We’ve found that using email, tickets, and live chat allows us to resolve your needs more quickly and accurately.

Explore the Help Center

The Help Center is your go-to resource for all things Property Meld. You can find:

  • How-To Articles
  • Best Practices
  • Troubleshooting Guides
  • Frequently Asked Questions (FAQs)

You’re already in the Help Center, but you can always return by visiting help.propertymeld.com. Use the search function to quickly find the information you need.

What’s New

Stay updated with the latest features and updates in the What’s New section of the Help Center. Depending on the impact, we may also send out an email with highlights of new or updated features.

System Status

For information on any known outages or scheduled maintenance, visit our system status page at status.propertymeld.com.

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