Property Meld makes it easy to stay connected with your property management team. Whether you need to ask a question, update a request, or receive important information, you can do it all through the platform. Follow these steps to effectively communicate in Property Meld.
Step 1: Log In to Your Property Meld Account
- Open your web browser and go to the Property Meld login page.
- Enter your email and password, then click "Log In."
Step 2: Access the Meld
- Once logged in, you’ll see a list of your active maintenance requests (Melds).
- Click on the specific Meld you want to communicate about.
Step 3: View or Send Messages
- Inside the Meld, scroll to the "Chat" section.
- Here, you can view any messages from your property management team.
To Send a New Message:
- Type your message in the "Enter a new message" text box.
- Click dropdown to the right of "SEND MESSAGE TO" and choose recipients.
- Click "SEND MESSAGE TO" to deliver your message instantly to your property manager and/or vendor.
Step 4: Receive Notifications
- You’ll be notified via email or text (if enabled) when there is a new message in your Meld.
- You can reply directly through the email or log in to Property Meld to continue the conversation.
Note: For the best communication experience, make sure your notification settings are up to date. See the article on Account Settings and Notifications - Resident for more details.
Step 6: Follow Up on Your Meld
- If your request is still unresolved or you need further assistance, send a follow-up message in the same Meld.
- Your property manager will receive your message and respond accordingly.
Need More Help?
If you have any issues with communication in Property Meld or need further assistance, please reach out to our support team. Use the chat feature below or contact us at support@propertymeld.com.