This tutorial is designed to guide Residents through the maintenance request process in Property Meld from their perspective.
Steps to create and manage a Meld:
Login: Once you have logged in to Property Meld, you will only see the Melds associated with your Unit.
Create a New Meld: Click the "+ New Meld" button to start creating a Meld.
Emergency Contact (if applicable): If your Property Manager has shared an Emergency Contact link, a banner will appear. In case of an emergency, click the link to follow the instructions.
Meld Information: Provide the necessary information for the Meld. The address of your Unit will be auto-filled. The "Detailed Description" is optional.
Continue: Click "Next" to proceed.
Presence Preferences: If your property manager has left this optional, you can choose to be present when the Provider or Maintenance Technician arrives. If you select "Yes," choose 5 or more appointment windows.
Select Appointments: Select 5 or more available appointment windows. Use the arrow to view more times if needed.
Note: If you choose not to be present, you won’t need to select appointment windows and will move on to the next step.
Finalize Creation: Click "Create" to send the Meld to the Property Manager for approval.
Confirmation: A success message will confirm that the Meld has been sent. You will be able to see the selected times and perform several actions from the provided link.
Schedule Adjustment: If the selected windows do not match the Provider’s availability, you will receive a notification to choose from newly available times. Schedule directly from the notification or from the Meld.
Request More Options: If needed, click "Request More Availability" to notify the Provider.
Save Appointment: Select the desired time and click "Save." A confirmation email will be sent to both you and the Provider.
Meld Status: The Meld will appear as "In Progress." You will receive reminders 24 hours and 1 hour before the scheduled appointment.
Check Scheduled Date: The scheduled date will be visible on the Meld card.
Share Files: To add photos or documents, click the "Files" field to select from your device, or drag and drop files into the box.
Chat Messages: You can send messages at any time from the "Chat" tab. You will be notified when you receive a reply and can respond directly.
Send Message: Type your message, select the recipients, and click "SEND MESSAGE TO."
View Messages: Message details will be visible under the "Chat" tab.
Cancel a Meld: To cancel a Meld, click the ellipsis on the Meld card and select "Request Meld Cancellation." Provide a reason for cancellation and click "Request Cancellation."
Cancellation Confirmation: You will be notified when your request is approved or denied.
Complete and Review: When a Meld is completed, you will receive a notification to submit your feedback. Click "REVIEW" on the completed Meld, select a rating, leave your comments, and click "SAVE."
Edit Review: If necessary, you can edit your review by clicking the ellipsis on the Meld card.
Help Center: For more information, visit our Help Center by clicking the gear icon and selecting "Help Center." Thank you for following this tutorial!