Experience hassle-free maintenance with Property Meld! From submitting maintenance requests to managing appointments and chatting with your technician, Property Meld makes the process seamless. Residents can quickly create a request, upload photos, and choose their preferred appointment windows—all from an easy-to-use interface. Stay informed with real-time updates, adjust schedules, and provide feedback, ensuring your home is always well cared for with minimal effort.
How to Create and Manage a Meld
Login: Once you have logged in to Property Meld, you will only see the Melds associated with your Unit.
Create a New Meld: Click the "+ New Meld" button to start creating a Meld.
Emergency Contact (if applicable): If your Property Manager has shared an Emergency Contact link, a banner will appear. In case of an emergency, click the link to follow the instructions.
Meld Information: Provide the necessary information for the Meld. The address of your Unit will be auto-filled. The "Detailed Description" is optional. Once you've provided information, click Next.
Upload photos or files: If you wish to include photos, or if your property manager requires photos, click in the area labeled as CLICK, TOUCH, OR DRAG AND SROP TO UPLOAD, and then click Next.
Presence Preferences: If your property manager has left this optional, you can choose to be present when the Vendor or Maintenance Technician arrives. If you select "Yes," choose 5 or more appointment windows. Once times have been selected, click Create.
NOTE: If you choose not to be present, you won’t need to select appointment windows and will move on to the next step.
Confirmation: A success message will confirm that the Meld has been sent. You will be able to see the selected times and perform several actions from the provided link.
Schedule Adjustment: If the selected windows do not match the technician's availability, you will receive a notification to choose from newly available times. Schedule directly from the notification or from the Meld by clicking Schedule.
Request More Options: If needed, click "REQUEST MORE AVAILABILITY" to notify the technician.
Save Appointment: Select the desired time and click "Save." A confirmation email will be sent to both you and the technician.
Meld Status: The Meld will appear as "In Progress." You will receive reminders 24 hours and 1 hour before the scheduled appointment.
Check Scheduled Date: The scheduled date will be visible on the Meld card.
Share Files: To add photos or documents, click the "Files" field to select from your device, or drag and drop files into the box.
Chat Messages: You can send messages at any time from the "Chat" tab. You will be notified when you receive a reply and can respond directly.
Send Message: Type your message, select the recipients, and click "SEND MESSAGE TO."
View Messages: Message details will be visible under the "Chat" tab.
Cancel a Meld: To cancel a Meld, click the ellipsis on the Meld card and select "Request Meld Cancellation." Provide a reason for cancellation and click "Request Cancellation."
Cancellation Confirmation: You will be notified when your request is approved or denied.
Complete and Review: When a Meld is completed, you will receive a notification to submit your feedback. Click "REVIEW" on the completed Meld, select a rating, leave your comments, and click "SAVE."
Help Center: For more information, visit our Help Center!