Once your maintenance request (Meld) has been completed, you have the opportunity to provide feedback on the service received. Follow these steps to rate and review the service in Property Meld.
Steps to Review a Completed Meld:
Step 1: Open the Review Request Email
- After your Meld is marked as completed, you’ll receive a review request email with the subject line “How did we do?”
- Open the email and click on "Review Meld."
- Note: If you’re not signed in to Property Meld, you’ll be prompted to log in with your username and password before continuing.
Step 2: Submit Your Rating and Comments
- In the "Review Meld" window, select the radio button corresponding to your desired rating.
- Optionally, you can add additional comments to provide more detailed feedback.
- Once you’ve finished, click "Save" to submit your review.
Step 3: Confirm Submission
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After saving, a confirmation message will appear at the top of your screen, indicating that your review has been submitted.
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You can view your submitted review on the Meld information page.
- Note: You can edit your review at any time by navigating to the Meld, clicking the three-dot icon, and selecting "Review Meld."
Property Meld may integrate with platforms like GatherKudos and Grade Us, prompting you to share your review on other platforms as well.