Property managers can communicate directly with owners on a Meld using the Property Meld chat feature. When a property manager uses the chat feature to send directly or include the owner in a message, the owner will receive an email notification, a notification within Owner Hub (dependent upon Changing Owner Notification Access Levels), and/ or a text message (dependent upon owner opt-in discussed in How to Opt-In or Opt-Out of Text Messaging).
Please refer to the following notes and conditions related to owner notifications.
The owner must exist and be assigned to the unit associated with the Meld. For instructions on how to assign properties to an owner, refer to How to Assign Properties to Owners.
Messages to an owner discussed below are independent of the owner email notifications configured and used in How to Customize owner Email Notifications.
All messages sent to the owner include the Meld title or brief description.
Click on the particular Meld that you wish to communicate with the owner on.
Click Chat, then click on the dropdown highlighted below next to SEND MESSAGE TO and select Owners. Refer to the Will be seen by Owner label to indicate which specific owner or owners will be sent the message.
Enter a new message and click SEND MESSAGE TO to send the message to the owner(s) listed.
Based on the specific owner notification settings, the owner can respond from either email and/or text message and all reply messages will be displayed in the Meld Chat. Refer to How to Tell if a Chat Message has been Received and/or Viewed.