Effective communication is a key feature of Property Meld. This article provides an overview of how to communicate via email and text messaging for the primary user roles.
User Roles
- Property Managers or Maintenance Coordinators: Admin or Agent User Role
- Internal Maintenance: Maintenance User Role
- Custom Roles: Any Custom roles created by users that are not part of the default set of roles.
Important Notes
Notification Management: Property Meld sends various email and text notifications to users. These notifications can be managed in the Account Settings. However, there are specific scenarios where users can reply directly to an email or text message, allowing those replies to be included in the Meld's Chat feature.
When to Reply Directly:
Users can reply directly to an email or text message if the notification requires an action (e.g., selecting a time) or is in response to a comment on the Meld.
- Email Notifications: If an email allows replies, it will not come from a noreply address. These emails typically include a prompt like Send a message on the Meld by replying to this email or using the View Messages button below.
- Text Notifications: For text messages related to Meld Chat, a note saying Reply to this message to Comment will be visible at the bottom. If this note is absent, the text is only a notification and does not support replies.
Communicating as a Property Management Agent
1. Open Property Meld: Log in and select the desired Meld.
2. Navigate to the Chat Tab: Click on the Chat tab located in the top right corner of the Meld.
3. Select Recipients: Before typing your message, choose the recipients from the dropdown menu. The options include:
- Managers, Vendors, Residents
- Managers, Vendors
- Managers, Residents
- Managers, Owners
- Managers
4. Compose Your Message: Click the Type field to enter your message, or select a predefined message from the Chat Template.
5. Send Your Message: Click Send to deliver your message.
6. Message Appearance: Your message will now appear under the Chat tab of the Meld.
7. View Delivery Details: Click the below the message to see details like who has read the message, who hasn’t, and whether there were any delivery failures.
8. Delivery Status Indicators: There are four types of delivery status indicators that display the status of the message sent to each chat recipient.
- Read: The message has been read.
- Not Read: The message has not been read.
- No Delivery Failures: The message was successfully delivered.
- Delivery Failed: The message could not be delivered.
Status Definitions
Read:
The message has been viewed by the user in one or more of the following ways:
- The user has logged into Property Meld via a web browser and accessed the Meld Chat.
- The user has received the text message (note that we cannot determine if the text message was read on the device).
- The user has received and opened an email via their inbox.
Unread:
- Email: The email has been delivered but not opened.
- Text: The text message may not been delivered.
Note: Although the chat email was sent successfully, its delivery depends on user settings. For more on managing notifications, see: Manage Profile and Notification Settings.
Delivery Failed:
The email or text message could not be successfully delivered to the user’s mobile phone number and/or email address at the time the message was created in Meld Chat.