As a Resident, submitting a Meld (maintenance request) in Property Meld is a straightforward process. Follow the steps below to ensure your request is properly submitted and managed by your Property Manager.
Steps to Submit a Meld:
Step 1: Start a New Meld
- Click on "Meld Requests" in your account and then click "New Meld."
Step 2: Review Emergency Instructions (if applicable)
- If your Property Manager has provided emergency handling instructions, they will be displayed at the top of the New Meld form.
- If your issue is an emergency, click the highlighted section that says, "If this is an emergency, please click here."
- The emergency contact information will be displayed. This information is provided by your Property Manager.
Step 3: Enter Maintenance Request Information
- Fill in the required fields for your maintenance request:
- Brief Description *: Provide a short title for the Meld, visible to your Property Manager.
- Detailed Description (optional): Add any additional details for your Property Manager or Maintenance Technician.
- Address *: Your Unit address will automatically populate this field.
- Related to a Past Meld? *: If this request is related to a previous Meld, select "Yes" and choose from the dropdown list.
- Category *: Select the category that best describes the issue (e.g., Appliances, Electrical, Heating/AC).
- Area/Room *: Specify the area of your residence where maintenance is needed.
- Do You Have Pets? *: Check "Yes" if you have pets. If yes, you must inform your Property Manager about the type of pets you have.
- Click "Next" to proceed.
Step 4: Set Appointment Preferences
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If You Do Not Need to Be Present: Click "CREATE" to submit your Meld.
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If You Need to Be Present: Click "YES" and select at least 5 available appointment windows. Use the arrows around the date under "TODAY" to select different dates if necessary.
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Click "CREATE" to submit your Meld.
Important: The appointment times you select are not guaranteed. They indicate your availability to the Vendor or Maintenance Technician. If none of your selected times work, they may offer additional options until an agreement is reached.
Step 5: After Submitting Your Meld
- After your Meld is submitted, you can:
- Upload Pictures: Go to the "Info" tab within the Meld to upload pictures.
- Chat: Access the "Chat" tab to communicate with your Property Manager or the assigned Vendor/Maintenance Technician.
- Update Notifications: Manage your text/email notification preferences in your Account Settings.
- Edit: Return to the Meld form to make changes (only possible before the Meld is assigned to a Vendor/Maintenance Technician).
- Request Cancellation: Submit a request to cancel your Meld if needed, and provide a reason for the cancellation.