As Internal Maintenance, you have the opportunity to check-in and check-out while working a Meld. Checking into a job will allow you to track visits and the amount of time resolving the request.
NOTE: In the context of an enabled integration with:
- Rent Manager: The individual Work Logs including Check in and Check out will automatically transfer to your Rent Manager account associated with the Service Issue.
- Propertyware: The individual Work Logs including Check in and Check out will automatically transfer to Propertyware as a Time Tracking entry on the Work Order. Sent over to Propertyware only once and upon Meld Completion or Close.
NOTE:
- While the screenshots below are in the context of the Maintenance user role, the Admin and Agent user roles can also perform the same functionality (As well as edit other user's Work Logs).
- Maintenance users are only able to edit Work Logs that they've submitted.
Step 1:
From any Pending Meld, click Check in.
Step 2:
Confirm the Check-in time on the prompt (defaults to current date and time).
Enter a Title (required and will appear on the Work Log).
Click SAVE.
Step 3:
To log your check out time, click Check out on the corresponding Meld.
Step 4:
Verify Agent is correctly assigned.
Confirm the Check out time on the prompt (defaults to current date and time).
Enter a Title (required and will appear on the Work Log).
Click Save.
NOTE: Internal Technicians still need to Finish Meld if work was Completed.
Step 5:
Click Work Log tab on the Meld to review a complete list of Check In and Check Out entries that provide a total time addressed the Meld.
Step 6:
Per Work Log entry click Edit, Delete or ADD ENTRY as needed.
ADD ENTRY will simply present the same dialog as Step 4 above where a Work Log can be added given a start and end time.
